Blog: Who’s My Point of Contact?

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At Practice Bytes, we prioritize clear communication and personalized support for all our clients. To ensure you have the best experience and always know who to reach out to, we have established a dedicated point of contact system. Here’s how it works:

Assigned Project Manager

  1. Dedicated Project Manager:
    • From the moment you become a client, we assign a dedicated project manager to your account. Your project manager will be your primary point of contact throughout the entire duration of your partnership with Practice Bytes. They are responsible for overseeing all aspects of your project, ensuring that everything runs smoothly and meets your expectations.
  2. Consistent Support:
    • Having a single project manager means you will always have someone who understands your business needs, goals, and preferences. This consistency helps build a strong working relationship and ensures that your specific requirements are always taken into account.
  3. Project Oversight:
    • Your project manager will coordinate all tasks, manage timelines, and keep you informed about the progress of your project. They will handle any issues that arise and make sure that your objectives are met efficiently and effectively.

Sales Representative

  1. Initial Point of Contact:
    • The sales representative who signed you up will also remain available to you. They are familiar with the initial discussions and agreements, which makes them a valuable resource for any questions or clarifications you might have about your account setup or contract terms.
  2. Ongoing Availability:
    • Even after the initial sales process, your sales representative will be accessible for any future needs or inquiries. Whether you have questions about new services, need to update your plan, or want to explore additional solutions, your sales representative is there to assist you.

How to Contact Your Points of Contact

  1. Email and Phone:
    • You can reach your project manager and sales representative via email or phone. Their contact information will be provided to you during the onboarding process. Make sure to keep this information handy for easy reference.
  2. Scheduled Meetings:
    • Regularly scheduled meetings or check-ins with your project manager ensure that you stay up-to-date with your project’s status and can discuss any new requirements or adjustments needed. These meetings can be scheduled at a frequency that suits your needs, whether weekly, bi-weekly, or monthly.
  3. Support Tickets:
    • For any immediate issues or support requests, you can also use our support ticket system. Your project manager will monitor these tickets and ensure they are addressed promptly.
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