1801 NE 123rd Street, Suite 324
North Miami, FL 33181
Effective Date: 02/01/2021 Policy Version: 1.3
‘Nonpersonal Information’ (NPI) is information that is in no way personally identifiable and which is obtained automatically when you access our website with a web browser. ‘Personally Identifiable Information’ (PII) is not publicly displayed information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your first and last name, physical address, phone number, credit card information, and other related information that you provide to us. The term “Services” includes all services and products offered by our website; this includes our mobile application.
Your Personal Information (PII)
Information We Collect
If you register as a member to use our website and Services, you must provide PII in order for us to provide you with various features and/or functionality of our website and Services. As a member, we collect some or all of the following PII: Your first and last name, physical address, email address, user name, telephone number, complete description of your request, and other information listed. We also collect information you provide to us such as reviews, ratings, comments, messages and blog posts.
When Buying Our Services
Your first and last name, physical address, email address, user name, telephone number, complete description of your project, and other information listed.
If you use our mobile application, you will have to provide PII in order to use it.
Our website may offer premium features for the use of which you must pay. If we were to charge you for the use of these premium features, we would need to collect payment source information (such as a credit card) to bill you for using such premium features.
Identifying the areas of our website that you have visited
Signing in and identifying you as a member or user of our website
Personalizing content that you see on our website
Our website analytics
Remarketing our products or Services to you
Navigating our website
Remembering your preferences and settings
Storing your preferences across different websites
We may also use a technology called web beacons to collect general information about your use of our website and your use of special promotions or newsletters. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us understand the behavior of our customers and visitors. Our web beacons are not used to track your activity outside our website.
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website, if any, as well as the name of the website to which you’ll go when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet service provider’s name, web browser type, type of mobile device, GPS location, and computer operating system. We use all this information to analyze trends among our users to help improve our website.
You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. https://tools.google.com/dlpage/gaoptout
Our website uses a remarketing advertising service. Our remarketing service is provided by Google and other companies that show our ads on websites across the Internet. With remarketing you may see ads for our products you have previously looked at. As an example, suppose you visit a website that sells computers, but you do not buy a computer on your first visit to that website. The website’s owner might like to encourage you to revisit their site and buy a computer by showing you their ads again on other websites that you visit. We use remarketing for similar purposes. For this to happen, Google will read a cookie that is already in your browser. This can only happen if your browser is set to let it happen.
Why am I seeing ads by for products I’ve viewed?
Our website uses a remarketing advertising service. Our remarketing service is provided by Facebook. With remarketing, you may see ads for our products you have previously looked at when you use Facebook. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on web page and a unique “cookie” is placed in their browser.
How Your Information Is Used
We use the information we receive from you as follows:
Provide our products and Services
Provide healthcare professionals or patients information about appointment requests
Provide reviews and ratings
Send you text messages about our Services
Personalize and customize content
Contact you with updates to our website and Services
Resolve problems and disputes
Contact you with marketing and advertising
that we believe may be of interest
Communications and emails
When we communicate with you about our website and Services, we will use the email address or phone number you provided when registering as a member. We may also send you alerts regarding your use of our website and Services. We may also send you emails and text messages with promotional information about our Services or offers from us or our affiliates, unless you have opted out of receiving such information. You can change contact preferences at any time through your account or by contacting us.
Sharing information with affiliates and other third parties
We provide your PII (contact information) to healthcare professionals and patients (users) for a fee so they can contact you with price quotes for your request. We may provide your PII to affiliates and third parties that provide services with regards to our website and Services such as payment processors, content and software providers, promotional service providers, shipping companies, and other service providers. We also may share your information with third parties by using an Application Program Interface “API.” Such third parties may include but are not limited to Facebook.com, Twitter.com, YouTube.com, and Google.com. This sharing of information helps us provide you with a better experience when using our website and services. It also provides us with useful information such as visitor traffic. We may use your nonpersonal information for data aggregation purposes, which might be sold to other parties at our discretion.
Blog and community discussion boards
Legally required releases of information
We may be legally required to disclose your PII if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties, including you and/or other members; (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates.
Disclosures to successors
Protecting the privacy rights of third parties
If any postings you make to our website or Services contain information about third parties, you need to make sure that you have permission to include them in your posting. While we are not legally liable for the actions of our users, we will remove any postings for which we are notified that such postings violate the privacy rights of others.
Retaining and Destroying Your Personal Information
We retain information we collect from you (including PII) for only as long as we need such information for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.
Changing and Requesting Your Personal Information
You can change or update your PII using facilities found on our website. If you need assistance with updating your PII or removing yourself from our mailing lists, send us an email with your request or contact us using our contact information found on our website. You may also request the type of personal information we have collected from you that is stored in electronic or paper format by our company.
Opting out of sharing information
You can always opt-out of future unaffiliated third-party disclosures of your information. Such opt out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as contractors, credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.
Do Not Track settings
Some web browsers have settings that enable you to request that our website does not track your movement within our website. Our website does not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.
Links to Other Websites
Protecting Children’s Privacy
We follow the Children’s Online Privacy Protection Act (COPPA). Even though our website is not designed for use by anyone under the age of 18 (child), we realize that a child may attempt to access our website. We do not knowingly collect PII from a child under the age of 18. If you are a parent or guardian and believe that your child is using our website, please contact us. We may ask for proof of identification before we remove any information to prevent malicious removal of account information. If we discover on our own that a child is accessing our website, we will delete the information soon after we discover it. You acknowledge that we do not verify the age of our users nor have any liability to do so.
Our Email Policy
You can always opt out of receipt of further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business.
Text Messaging Policy
If you provide a mobile telephone number to us, you are giving your express consent to us, and authorize us or a third-party to send you text messages and marketing calls to the mobile number you provide. You are not required to give us your consent for these text messages and marketing calls. However, by withholding your consent, this may interfere or prevent us from providing some or all of our Services to you. You can stop receiving text messages at any time by contacting us.
Our Security Policy
We have taken steps to build our website using industry-standard encryption and authentication tools to protect the security of your PII. When we collect your PII through our website, we will encrypt your PII before it travels over the Internet using industry-standard technology for conducting secure online transactions. We also use technologies such as secure routers and firewalls to protect your PII. Unfortunately we cannot fully guarantee secure data transmission over the Internet because of its nature.
Once we receive your PII, we have security measures in place to protect against the loss or misuse of your PII, though again we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our website and not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing a computer with someone else or are using a computer in a public place.
Use of Credit Cards
You may have to provide a credit card to buy Services from our website. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure that your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
International Data Transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. Personal information that you publish on our website or submit for publication on our website may be available via the Internet around the world. We cannot prevent the use or misuse of such information by others. You hereby agree to the transfers of personal information described within this section.